Subscription & Billing Policy
How paid subscriptions, billing, renewals, cancellations, upgrades and refunds work for Tonaura.
1. Subscription plans
Tonaura Premium is available monthly, yearly, or as a one-time lifetime purchase. A 7-day free trial is offered on subscriptions for new Premium users. Current pricing is shown in the app and on our pricing page.
2. Purchasing a subscription
Subscriptions and lifetime access are purchased on tonaura.io via Stripe. The Tonaura app uses the same signed-in account and does not sell Premium inside the App Store or Google Play.
3. Billing
Web purchases via Stripe are billed by Tonaura/Empowered Dynamics FZ-LLC. The app does not take payment for Premium.
4. Automatic renewal
Monthly and yearly subscriptions renew automatically unless cancelled before the end of the current period, in line with Stripe subscription behaviour. Cancel from your Tonaura account page.
5. Free trial
If Stripe shows a free trial on a plan, it converts into a paid subscription unless cancelled before it ends. Cancel from your Tonaura account page. The app does not start its own trial.
6. Cancellation
Cancel anytime from your Tonaura account page (Manage billing). Cancelling stops future renewals but does not end access before the current paid period ends.
7. Refunds
For Stripe purchases, contact billing@tonaura.io and we'll review the request. There are no App Store or Google Play Premium purchases in the current product.
8. Price changes
If we change subscription pricing, existing subscribers will be notified in advance in accordance with Stripe requirements before any change takes effect on their subscription.
9. Restoring purchases on a new device
If you're signed in with the same account, Premium syncs to the app automatically. If it does not, use Refresh Premium in the app Account screen.
10. Contact us
Billing questions: billing@tonaura.io